eBbizz
Support
Find answers to the most common questions about using the eBbizz platform.
Last updated: 18 September 2026
eBbizz is a Business-to-Business Marketplace (B2B Marketplace) that connects businesses through a single digital platform.
The Platform enables businesses to discover Suppliers, showcase products, manage company profiles, submit Orders and build commercial relationships.
eBbizz is a technology platform and does not act as the seller, distributor or reseller of products offered by Suppliers.
eBbizz is designed exclusively for businesses and professional users.
The Platform supports the following account types:
The Platform is not intended for transactions with individual consumers.
Yes. Most Platform features require a registered account, including Orders, profile management, Favorites, Notifications and Order history.
As a Customer, you may:
No.
Submitting an Order through the Platform constitutes a request sent to the Supplier.
The Supplier is responsible for accepting the Order and confirming the applicable commercial terms, availability and pricing.
The available contact methods are displayed on the Supplier Profile, according to the information the Supplier has chosen to publish and the functionality supported by the Platform.
After creating an account, you may complete your Company Profile and add products, categories and the required business information.
Public visibility of your store is subject to the eBbizz approval process.
An Approved Supplier is a Supplier whose account has been approved by eBbizz and may be displayed publicly on the Platform.
Approval is granted according to eBbizz procedures and may be reviewed, suspended or withdrawn where appropriate.
Approval does not constitute a guarantee regarding the Supplier’s product quality, financial position or future conduct.
Yes.
Suppliers may update information including:
according to the functionality available on the Platform.
An Order is created through the Platform by selecting the desired products and sending an Order request to the Supplier.
The Order is subject to the Supplier’s acceptance and confirmation.
The ability to cancel an Order depends on its processing status and the commercial terms of the relevant Supplier.
Customers should contact the Supplier as soon as possible if an Order requires modification or cancellation.
No.
eBbizz operates as a digital platform connecting businesses and is not a party to commercial transactions between Customers and Suppliers.
Order fulfilment and delivery are handled by the relevant Supplier or by partners selected by that Supplier. eBbizz does not deliver products.
Reorder allows Customers to create a new Order quickly based on a previous Order.
It is intended to save time and facilitate recurring purchases between businesses.
Depending on data availability, Reorder may retain:
No.
Before submitting each new Order, the Customer should verify:
The Reorder functionality does not automatically renew any previous commercial terms.
Each Supplier is solely responsible for the accuracy, completeness, currency and legality of the information published about its products.
This includes, without limitation:
eBbizz may perform administrative or compliance reviews but does not guarantee the accuracy of every item of information published by Suppliers.
Yes.
Suppliers may update prices, discounts, promotional offers, minimum order quantities and other commercial terms in accordance with their business policies.
Customers are therefore encouraged to verify current information before submitting an Order or Reorder.
A Supplier is displayed publicly only when its account has been approved by eBbizz and its store satisfies the applicable publication requirements.
Approved Suppliers may appear in search results and Platform listings according to the publication status of their stores.
Yes.
Users may update their Company Profile through the account management functionality available on the Platform.
Certain changes may be reviewed or verified before becoming publicly visible.
You may use the password recovery functionality provided by the Platform.
For security reasons, passwords are not stored in readable form and cannot be disclosed to users.
Yes.
You may request the deletion or deactivation of your Account in accordance with the account management procedures available on the Platform.
Certain information may continue to be retained where required by law, for security purposes or for the establishment, exercise or defence of legal claims.
eBbizz collects personal data that is necessary for the operation, security and improvement of the Platform.
Depending on how the services are used, this may include:
Further information is provided in the eBbizz Privacy Policy.
Yes.
The Platform uses cookies and similar technologies that are necessary for its operation. Where required by law, the User’s consent is requested before non-essential cookies are used.
Further information is provided in the Privacy Policy and the available preference settings.
You may contact eBbizz using the official contact details published on the Platform.
Subject to applicable law and its relevant conditions, you may request:
Notifications are used to keep Users informed about important Platform events, including:
Yes.
Where the relevant functionality is available, you may manage your Notification preferences through your Account settings.
Certain communications relating to security, compliance or essential Account operations may still be sent where necessary, regardless of your optional communication preferences.
eBbizz is designed to operate through modern web browsers and, where available, through the official mobile application.
The user experience may vary depending on the device, operating system and browser version.
Access issues may occur for various reasons, including:
If the issue persists, please contact the support team.
eBbizz makes reasonable efforts to ensure that its services remain continuously available.
However, temporary interruptions may occur due to:
eBbizz makes reasonable efforts to restore normal operation as soon as possible.
For questions relating to:
please use the official contact details published on the eBbizz website or within the Platform’s contact section.
The support team makes reasonable efforts to review and respond to enquiries promptly, taking into account the nature and priority of each request.
Contact us and we will help with any question about eBbizz.
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